Refund & Cancellation Policy

Last updated: February 24, 2026

1. Cancellation Policy

We understand that plans can change. You may cancel your booking subject to the following terms:

• More than 48 hours before pickup: Full refund of the booking amount.
• 24 to 48 hours before pickup: 50% refund of the booking amount.
• Less than 24 hours before pickup: No refund will be provided.
• No-show: If you fail to pick up the vehicle at the scheduled time without prior cancellation, no refund will be issued.

2. Refund Process

Refunds, when applicable, will be processed as follows:

• Refunds will be initiated within 24-48 hours of the cancellation request.
• The refund will be credited to the original payment method (bank account, UPI, or card).
• It may take 7-10 business days for the refund to reflect in your account, depending on your bank.
• You will receive an email confirmation once the refund has been processed.

3. Early Return

If you return the vehicle earlier than the scheduled end date:

• No refund will be provided for the unused rental days.
• The full booking amount as per the original reservation will apply.

4. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Cancellation made less than 24 hours before the pickup time.
• Failure to present a valid driving license or complete KYC verification at the time of pickup.
• Violation of rental terms including reckless driving, drunk driving, or unauthorized use of the vehicle.
• Damage to the vehicle beyond normal wear and tear during the rental period.
• Failure to provide the mandatory security deposit (bike/scooty) at the time of vehicle pickup.

5. Security Deposit

A bike or scooty is mandatory as a security deposit at the time of vehicle pickup. The security deposit policy is as follows:

• The security deposit (bike/scooty) must be provided before taking possession of the rental vehicle.
• The security deposit will be returned upon safe return of the vehicle in its original condition.
• Any damages, traffic violations, or penalties incurred during the rental period may be deducted or adjusted against the security deposit.

6. How to Request a Cancellation or Refund

To cancel a booking or request a refund, please contact us through any of the following:

• Phone: +91 95720 90249
• Email: support@drigo.in
• Admin Dashboard: Log in to your account and navigate to your booking history to request cancellation.

Please provide your booking ID and registered email/phone number when contacting us for faster processing.